PUMP WARRANTY

January 1, 2026

The following statement is intended to assist our customers in understanding the terms of our warranty, the circumstances under which we will honor claims and the procedure for making such claims.

Pump Warranty

GP Companies, Inc.  warrants each pump manufactured by General Pump to be free of defects in material or workmanship for a period of five (5) years, with the exception for consumer pumps.  Liability under this warranty is on all non-wear parts and limited to the repair or replacement of any pump returned to General Pump which upon inspection, is judged to be defective due to workmanship or material failure. Using non-GP repair parts will deem pump warranty void.

Accessory Warranty

GP Companies, Inc. accessories are warranted by the manufacturer to be free from defects in material and workmanship for a period of 90 days under normal use and service.  “Normal use and service” means not in excess of the recommended pressures and temperatures or handling fluids not compatible with component materials.  This warranty shall not apply to any accessory that has been repaired or altered to affect the performance or reliability of the accessory.  Liability of the manufacturer under the foregoing warranty is limited to repair or replacement at the option of the manufacturer of that product, which according to the manufacturer’s investigation was deemed defective at the time of the shipment.

This warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability and/or all other obligations or liabilities on the part of the manufacturer.

Power Unit(s) Warranty

GP Companies, Inc. warrants each power unit in whole for 90 days.  After 90 days, each pump manufactured by General Pump carries GP Companies, Inc. standard pump warranty.

In the course of marketing or servicing the customer or potential customer’s needs, GP Companies, Inc. will use its best judgement in its recommendations.  However, the ultimate responsibility for the product application decisions shall rest with the customer.  The sole and only warranty made by GP Companies, Inc. is the limited warranties described above.  GP Companies, Inc. makes no other warranty of any kind, express or implied, including any implied warranty or merchantability or of fitness for a particular use or purpose.  GP Companies, Inc. disclaims and denies any liability for any direct, indirect, special, incidental, or consequential damages which may be suffered as a result of sale, delivery, servicing, use, loss of any product, downtime, labor, freight or other charges not expressly included herein.  The only liability and the total liability of GP Companies, Inc. under this limited warranty or in any claim regarding or involving GP Companies, Inc. is expressly limited to the replacement or purchase price of the product.

The following items are not warranted, due to matters beyond GP Companies, Inc. control.

1. Normal wear and tear to parts that are considered standard wear parts.
2. Damage caused by lack of service and/or maintenance to normal wear and tear parts.
3. Defects caused by fault or negligence of the buyer or third party.
4. Damage caused by parts and/or accessories not obtained from or approved by General Pump.
5. Modifications made by the customer.
6. Freight damage.
7. Damage caused by misuse and/or misapplication.

Any product returned to GP Companies, Inc. should be shipped freight prepaid to GP Companies, Inc.  – 1174 Northland Drive – Mendota Heights, MN 55120 and must display a Return Authorization Number obtained from General Pump’s Inside Sales Department by calling (651)686-2199, Fax (800) 535-1745 or emailing myorder@gpcompanies.com.

This warranty statement supersedes and replaces non-dated warranties or previously dated warranties.

Terms & Conditions/Return Policy

GP Companies, Inc. Sales Policies

General Pump reserves the right to refuse to conduct business with any company not in good credit standing or that is not determined to be a qualified manufacturer, wholesaler, or distributor.

Terms & Conditions

• Credit terms are Net 30 days, subject to credit department approval
• All shipments are FOB, Mendota Heights, MN
• Pricing is subject to change without notice

Return Policy

1. To expedite the Return Merchandise Authorization (RMA) process, please have your General Pump invoice number available when you contact the Customer Service Department.
2. An RMA number must be acquired before returning product. To obtain an RMA number, please call General Pump’s Customer Service Department at: (651)686-2199.
3. An RMA number is valid for 60 days from the date of issue. If the product is not received within 60 days, a new RMA number must be issued.
4. The RMA number must appear on the outside of the package. Items received without an RMA number will be refused.
5. Freight for returns, except for products shipped in error by General Pump, is the responsibility of the customer.
6. General Pump will repair or replace products qualified as defective under General Pump’s warranty.
7. For the safety of our employees, all products used in any type of chemical application must include the SDS sheet for the chemical used.
8. If you require immediate replacement for products submitted for warranty consideration, General Pump will ship and invoice at current price. Standard warranty policy will apply to returned products.

Any product returned to GP Companies, Inc. should be shipped freight prepaid to GP Companies, Inc. – 1174 Northland Drive – Mendota Heights, MN 55120 and must display a Return Authorization Number obtained from General Pump’s Inside Sales Department by calling (651)686-2199, Fax (800) 535-1745 or emailingmyorder@gpcompanies.com.
This warranty statement supersedes and replaces non-dated warranties or
previously dated warranties.